Shipping policy

Shipping Destinations

We currently ship within the United States only. We do not offer international shipping at this time. Shipping availability is confirmed at checkout based on the delivery address provided.

We do not ship to APO/FPO addresses, freight forwarders, or other restricted locations.


Shipping Cost

  • Free Economy Shipping on orders of $300 or more

  • Flat-rate Economy Shipping: $8 on orders under $300


Order Processing & Delivery Time

Order processing times are estimates and begin once your order is processed in our system.

  • In-stock items: typically ships within 1 business days

  • Made-to-order items: typically ships within 7–10 business days

Processing times may vary due to inventory availability, order volume, holidays, or unforeseen operational factors.

Estimated carrier transit time after shipment is 3–10 business days, depending on location. Delivery times may be affected by carrier delays, weather, holidays, or other factors beyond our control.


Shipping Confirmation & Tracking

Once your order is packed and scanned by the carrier, you will receive a shipping confirmation email with tracking information. Tracking activity may take several hours to update after carrier pickup.

You may also track your order by logging into your Itsy Bitsy account and navigating to My Orders, or creating an account using the same email address used at checkout if you purchased as a guest.


Shipping Insurance

All Itsy Bitsy shipments are fully insured while in transit through authorized carriers. We take responsibility for loss, theft, or transit-related damage occurring before confirmed delivery.


Packaging & Discreet Delivery

Orders are shipped in discreet, unbranded outer packaging that does not display jewelry branding, product value, or contents. Jewelry is packaged in a Itsy Bitsy jewelry box designed for safekeeping.


Delivery Issues

If a package is marked as delivered but not received, please first check with neighbors, building management, or reception; look for a delivery notice from the carrier; or contact the carrier directly for confirmation. If the issue remains unresolved, please contact Itsy Bitsy Customer Care. All shipments are insured, and we will assist with next steps.


Gifting & Alternate Addresses

You may ship an order directly to a recipient by entering their delivery address at checkout. Itsy Bitsy supports gifting for celebrations, milestones, and meaningful occasions.


Contact Us

For questions regarding shipping or delivery, please contact us at hello@itsybitsy.com